Legal Notice

Trato Legaltech operates globally through multiple legal entities to provide comprehensive contract management services. Our main entities include Trato Legaltech, S.L. (Spain) with Tax ID B75476556, registered in the Madrid Commercial Registry, Sheet M-839641, Registration 1st, dated November 26, 2024, with registered office at Plaza Jacinto Benavente, number 2, 4th Floor, 28012-Madrid, Spain, and Contratosapp, S.A.P.I. de C.V. (Mexico) with Tax ID CON141023CA9, with registered office at Pasaje Interlomas number 39, Office 108, Colonia Bosques de las Palmas, Huixquilucan, State of Mexico, Mexico, postal code 52787.

Our website trato.io serves as the main digital platform for accessing our Contract Lifecycle Management (CLM) services, electronic signature solutions, and AI-powered contract analysis tools. All services are provided under strict compliance with international security standards and industry regulations, including GDPR, eIDAS, HIPAA, and NOM-151 certifications.

All content, software, technologies, and intellectual property available through trato.io are protected by international copyright, trademark, and patent laws. TRATO Legaltech maintains exclusive rights over our proprietary Contract Lifecycle Management platform, artificial intelligence algorithms, blockchain-based security protocols, and electronic signature technologies.

Users receive a limited, non-exclusive, and non-transferable license to access and use our services solely for their intended business purposes. Any unauthorized reproduction, distribution, modification, or commercial exploitation of our intellectual property is strictly prohibited and may result in legal action. Our AI-powered contract analysis tools and generative artificial intelligence (GenAI) capabilities represent proprietary innovations developed exclusively by TRATO Legaltech.

By accessing trato.io and using our services, users agree to comply with all applicable laws, regulations, and our terms of service. Users must provide accurate, complete, and up-to-date information during registration and maintain the confidentiality of their account credentials.

Our services are designed solely for legitimate business purposes. Users are prohibited from using our platform for illegal activities, fraud, harassment, or any action that may compromise system security or integrity. TRATO Legaltech reserves the right to suspend or terminate accounts that violate these terms. Users are responsible for all content uploaded to our platform and must ensure they have appropriate rights and permissions for any documents processed through our services.

TRATO Legaltech implements comprehensive data protection measures in accordance with international privacy regulations, including the General Data Protection Regulation (GDPR) for European users and the Federal Law on Protection of Personal Data (LFPDPPP) for Mexican users.

We employ bank-level encryption, two-factor authentication (2FA), geolocation verification, and blockchain technology to ensure maximum security of all user data and contract information. Our privacy practices are detailed in our comprehensive Privacy Policy, which describes the collection, processing, storage, and rights of users. Users maintain control over their personal data and can exercise their rights of access, rectification, deletion, or portability of their information as permitted by applicable law.

TRATO Legaltech provides its services "as is" and "as available" without warranties of any kind, whether express or implied. While we strive to maintain high standards of service availability and security, we cannot guarantee uninterrupted or error-free operation of our platform.

Our liability is limited to the maximum extent permitted by applicable law. TRATO Legaltech will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Users acknowledge that contract management and legal compliance remain their ultimate responsibility, and our tools serve as assistance rather than legal advice. Maximum liability for any claim shall not exceed the amount paid by the user for our services in the twelve months preceding the claim.

These terms and any disputes arising from the use of trato.io will be governed by the laws of the jurisdiction where the corresponding TRATO entity is registered. For users in Spain and the European Economic Area, Spanish law applies with jurisdiction in the courts of Madrid. For users in Mexico and other regions, Mexican law applies with jurisdiction in the courts of Mexico City.

We encourage users to contact our customer support team to resolve any issues amicably before initiating formal legal actions. TRATO Legaltech is committed to fair and transparent dispute resolution processes. Alternative dispute resolution methods, including mediation and arbitration, may be available depending on the nature of the dispute and applicable local regulations.

TRATO Legaltech integrates with various third-party services and platforms to enhance user experience, including CRM systems like Salesforce and HubSpot, payment processors, and over 5,000 applications through Zapier connectivity. These integrations are subject to the terms and privacy policies of the respective external providers.

While we carefully select integration partners and implement security protocols, TRATO Legaltech is not responsible for the practices, policies, or performance of third-party services. Users should review the terms and privacy policies of any external service they choose to connect with our platform. We reserve the right to modify, suspend, or discontinue any third-party integration at our discretion.

TRATO Legaltech strives to maintain high standards of service availability and performance for trato.io. However, scheduled maintenance, system updates, and unforeseen technical issues may occasionally affect service accessibility. We will provide advance notice of planned maintenance whenever possible.

Users are responsible for ensuring their systems meet minimum technical requirements for optimal platform performance, including compatible web browsers, stable internet connectivity, and appropriate security configurations. TRATO Legaltech provides technical support and customer success services to help users with platform optimization and troubleshooting. Our global support team operates across multiple time zones to serve users in the Americas, Europe, and other regions.

TRATO Legaltech reserves the right to modify these legal terms, service features, and platform functionality at any time to reflect changes in our business operations, legal requirements, or technological improvements. Significant changes will be communicated to users through email notifications, platform announcements, or updates to this legal notice.

Continued use of our services after modifications constitutes acceptance of the updated terms. Users who disagree with the changes may discontinue service use and request account closure. We maintain version control and change logs for transparency regarding service evolution. Our commitment to innovation means regular improvements in our artificial intelligence capabilities, security protocols, and user interface design.

For legal inquiries, compliance questions, or formal communications about trato.io services, users may contact the corresponding TRATO Legaltech entity according to their jurisdiction. European users should contact TRATO Legaltech, S.L. at Plaza Jacinto Benavente, number 2, 4th Floor, 28012-Madrid, Spain, or by email at legal.es@trato.io.

Users in Mexico and other regions should contact Contratosapp, S.A.P.I. de C.V. at Pasaje Interlomas number 39, Office 108, Colonia Bosques de las Palmas, Huixquilucan, State of Mexico, Mexico, postal code 52787, or by email at legal.mx@trato.io. Our legal team responds to inquiries within established timeframes according to applicable regulations. For general support, users can also reach us through our LinkedIn page linkedin.com/company/tratolegaltech or X (Twitter) account x.com/tratoapp.